Terms of Service - VoltQueue

These Terms of Service ("Terms") govern your access to and use of VoltQueue ("VoltQueue," "we," "our," or "us"), including our website, applications, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Description of Service

VoltQueue provides a software platform that enables organizations and their members to coordinate access to shared electric vehicle (EV) charging resources. Features include real-time stall status tracking, queue management, notifications, violation reporting, and administrative controls.

VoltQueue does not operate, control, or manage physical charging hardware or infrastructure. All physical charger usage is the sole responsibility of users and the organizations that provide such infrastructure. We make no representations about the condition, safety, or availability of any physical charging equipment.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

Provide accurate, current, and complete information during registration
Keep your account information up to date
Notify us immediately of any unauthorized use of your account at info@voltqueue.com
Not share account credentials with others

We reserve the right to suspend or terminate accounts at our discretion, including for inactivity, suspected misuse, or violation of these Terms.

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of applicable laws or regulations
Interfere with, disrupt, or degrade the performance or security of the Service
Attempt to gain unauthorized access to any part of the Service or its infrastructure
Misrepresent your identity, affiliation, or authority
Abuse queueing, stall claiming, or coordination features in a way that harms or disadvantages other users
Submit false violation reports or manipulate queue priority in bad faith
Use automated tools, bots, or scripts to interact with the Service without authorization
Reverse engineer, decompile, or attempt to extract source code from the Service

We may investigate and take appropriate action, including suspension or termination, for violations of this section.

5. Queueing and Coordination Disclaimer

VoltQueue provides coordination tools only. We do not guarantee:

The accuracy or real-time correctness of stall availability
That queue order will be honored in physical environments
The enforcement or outcome of any administrative action (such as violation reports or stall overrides)
That reserved stalls will be physically available upon arrival

Users acknowledge that physical conditions may differ from system state and agree to use the Service as a coordination aid, not a guarantee of physical access or outcome.

6. Payments and Billing

If you subscribe to a paid plan:

Fees are billed in advance on a recurring monthly or annual basis
All fees are non-refundable except as required by applicable law
You are responsible for all applicable taxes associated with your subscription
Failure to pay may result in suspension or termination of access

We reserve the right to change pricing with reasonable advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

7. Intellectual Property

The Service, including all content, software, interfaces, and design, is owned by VoltQueue or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose.

You may not:

Copy, modify, distribute, or create derivative works of the Service
Reverse engineer or attempt to extract source code
Use VoltQueue branding, trademarks, or logos without prior written permission
Sublicense or resell access to the Service

8. User Content

You may submit data, content, or materials through the Service ("User Content"), including photos used for stall override verification or other administrative functions.

You retain ownership of your User Content. By submitting it, you grant VoltQueue a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, and process your User Content solely to the extent necessary to provide and improve the Service.

You represent and warrant that your User Content does not violate any applicable laws or third-party rights.

9. Third-Party Integrations

The Service may integrate with third-party platforms such as Slack, email delivery providers, and cloud infrastructure services. These integrations are provided for convenience.

We are not responsible for the availability, accuracy, security, or practices of third-party services
Your use of third-party services is governed by their own terms and privacy policies
Disconnecting a third-party integration may affect certain features of the Service

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free access to the Service. We may, at our discretion:

Perform scheduled or emergency maintenance
Modify, suspend, or discontinue features or the Service as a whole
Update the Service at any time without prior notice

We will make reasonable efforts to notify users of material changes to the Service.

11. Termination

We may suspend or terminate your access to the Service for violation of these Terms, non-payment, or at our discretion with or without notice. You may stop using the Service at any time.

Upon termination:

Your access and any associated permissions will be revoked
Your data may be retained or deleted in accordance with our data retention practices and Privacy Policy
Provisions of these Terms that by their nature should survive termination will continue to apply

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by applicable law, VoltQueue expressly disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and uninterrupted availability.

13. Limitation of Liability

To the maximum extent permitted by applicable law, VoltQueue shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or profits, arising from or related to your use of the Service or from real-world physical charger conditions.

Our total aggregate liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to VoltQueue in the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless VoltQueue and its officers, directors, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your User Content.

15. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in California.

16. Changes to Terms

We may update these Terms at any time. We will notify users of material changes via email or a notice within the Service. Continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes.

17. Contact

For questions about these Terms, contact us at info@voltqueue.com.